Having troubles adding the ZSE50 Sire & Chime to your hub? Let's begin by excluding the unit.

Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZSE50 doesn't need to be included in your system for it to be excluded successfully.

1. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
2. Tap the “-” button 3 times quickly. The LED indicator will start blinking green, and the following message will play once: "Removing device."
3. If exclusion is successful the LED indicator on the siren will turn green for 2 seconds, and play the following message: "Device removed."
4. Your hub should confirm exclusion and the relay will disappear from the interface

Once you receive confirmation of exclusion, try adding the device to the system to see if that solves the issue.

And if that still doesn't help, try these steps next: 

• Try the exclusion process one more time
• Run a factory reset on the unit before trying inclusion again.
• If you tried excluding/including from the installation location, try it again closer to the hub. If the second try is successful, the original spot may be out of range of the Z-Wave hub.

Let us know if you're still having issues. We are here to help!