Having trouble including your ZSE50 Siren & Chime to your SmartThings hub? Exclusion is the best place to start.    

Even if your ZSE50 was never initially added to SmartThings, exclusion just acts as a soft reset. It can help with a variety of configuration and inclusion issues.

Here are the steps for exclusion from the SmartThings app:

1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 

2. Tap the three dots in the upper right hand corner and tap Settings

3. Tap Z-Wave Utilities 
4. Tap Exclusion
5. While the app is searching for a device, tap the “-” button 3 times quickly. The LED indicator will start blinking green, and the following message will play once: "Removing device."
6. If exclusion is successful the LED indicator on the siren will turn green for 2 seconds, and play the following message: "Device removed."
7. The app will indicate when the device is successfully removed. Tap Done.

If exclusion fails, the LED indicator will turn red for 2 seconds and the following message will play once: Removing device failed. If exclusion fails or you are unable to include the unit after a successful exclusion, please try a factory reset on the unit before attempting inclusion again.

If you need additional assistance, please let us know!