Having an issue with including the ZSE50 Siren & Chime to Hubitat? The best place to start is with exclusion; it's just a soft Z-Wave reset that prepares your device for inclusion.
This can be done even if the relay was never connected to your hub.
ZSE50 Exclusion Steps
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
- Tap the “-” button 3 times quickly. The LED indicator will start blinking green, and the following message will play once: "Removing device."
- If exclusion is successful the LED indicator on the siren will turn green for 2 seconds, and play the following message: "Device removed."
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The app will indicate when the device is successfully excluded.
If exclusion fails, the LED indicator will turn red for 2 seconds and the following message will play once: "Removing device failed." If exclusion fails or you are unable to include the unit after a successful exclusion, please try a factory reset on the unit before attempting inclusion again.
SmartStart and Z-Wave Long Range Inclusion Troubleshooting
If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:
Removal of a Z-Wave Plus SmartStart device is a two step process. First remove the device from the app, then factory reset it.
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Using the Hubitat Elevation mobile app, navigate to Tools and press the Z-Wave Tools card
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Tap the SmartStart button > Tap the trash can icon to remove a device from the provisioning list. Removing an item from the SmartStart provisioning list does not remove it from the hub. You must also factory reset it, so it will no longer be part of the Z-Wave network.
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NOTE: Any device that has been removed from the provisioning list, but has not been factory reset or excluded from the Z-Wave network, will be automatically included again if it has power, and it will repopulate the provisioning list showing the Included status.
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3. The device has now been removed from the provisioning list.
4. Factory reset the ZSE50. After a successful reset, the device will disappear from the device list.
5. Remove the ZSE50 from power if you plan to include the unit via SmartStart / Z-Wave Long Range.
6. Go through the inclusion steps listed here to include the device (remember, power stays OFF until indicated).
Additional Troubleshooting
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Try the exclusion process again in case the command from the first run weren't registered correctly.
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Try bringing the hub closer to the device to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.
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And if you find that your device is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity.
If you've tried all the above with no luck, let us know! Our team is ready to help.
Please let us know if you are still seeing issues with configuring your device and we will be glad to help!
