So your ZEN75 is included to Home Assistant but is showing offline or is unresponsive to Z-Wave commands? We can help!
Blockages like large furniture, thick walls, and metal elements can shorten Z-Wave range. Ultimately, the range of any given device is determined by the specific structure of your home and the strength of your mesh network, unless connecting via Z-Wave Long Range.
Rebuild Routes
If you're seeing connectivity issues, we first recommend rebuilding routes for your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.
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Settings > Devices and Services > Z-Wave > Cogwheel
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Options (Manage network routes and remove devices) > Discover and assign new routes > Rebuild
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Remember to manually wake all battery powered devices to update routes.
Additional Troubleshooting Steps
Here are some other troubleshooting steps to try if the above doesn't help:
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Remove and re-add the switch in case the hub hasn't found the best communication route to it.
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Add a Z-Wave signal repeater between the switch and hub if you are connecting via the mesh. It can be any Z-Wave device that doesn't rely on battery power. An extra repeater can help strengthen and stabilize connectivity. We recommend rebuilding routes once more after adding the repeater.
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If you can, bring the Z-Wave hub closer to switch and try excluding and re-including it again. If you're able to exclude and include without issue and the switch stays connected, then the switch may be out of the mesh range or surrounded by a lot of interferences.
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Make sure your switch box is not made of metal. Metal is really effective at disrupting Z-Wave signals and it can prevent signals from being sent or received.
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If possible, try moving the hub closer or adding a Z-Wave signal repeater between the switch and the hub.
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Try adding the switch as a Z-Wave Long Range device. You will need to have a 700 or 800 series Z-Wave stick and be running the Z-Wave JS UI integration for Home Assistant.
Factory Reset
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Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking.
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Release the paddle and immediately after, tap the lower paddle 5 times to complete the reset.
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The LED indicator will flash blue 3 times and turn red for 3 seconds to confirm a successful reset.
If you're still experiencing issues, please let us know! We're always here to help.
