Are you finding your ZEN37 Wall Remote unresponsive to Z-Wave commands? We've compiled a list of troubleshooting steps below!

Your Wall Remote is an 800-Series Z-Wave device that has a range of up to 250 feet (line of sight). With that said, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network.

If you're seeing connectivity issues, we first recommend healing your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.

1. Click on the Z-Wave Control Panel in Home Assistant
2. Under Z-Wave Network Management, click Heal Network

If healing the network doesn't resolve the issue, here are some other things that may help:

1. Try excluding and re-including the device directly from the installation location. Similar to the idea behind healing the network, it's possible that the hub hasn't found the most efficient communication route to the switch; exclusion can help revitalize these connections. 
2. Try waking up the Wall Remote manually. As a battery-powered device, the switch is usually "sleeping" to conserve battery even though it will always respond to commands and execute rules as scheduled. However, if you make any changes to the advanced settings or assign new actions to the switch, waking it up manually will help these new changes go through immediately. If you've made and find the switch is not responding immediately, this may be why. To wake up the unit manually, Click the lower left button 6 times as quickly as possible to wake the device up. The LED indicator will stay on solid blue during wake-up and will turn off when the device turns the Z-Wave radio 
   off again.
3. If you have a Z-Wave signal repeater available, try including it in a spot halfway between the Wall Remote and hub. A signal repeater is any Z-Wave device that doesn't rely on battery power - switches, relays, smart plugs, or dedicated repeaters. If the issue is caused by interference or range, a signal repeater can help strengthen and stabilize connectivity. After adding the repeater, it's a good idea to heal your network once more. 
4. Try bringing the switch closer to the hub, making sure to exclude and re-include it from the new location. If it connects and stay online with no issue, then the previous spot may have been out of range or there are too many interferences in that location. 

If none of the above solves the problem, please let us know! We're always here to help.