Get the ZEN76 paired to your hub in no time - but first, exclude it!
The process serves as a soft reset to fix any inclusion or configuration issues, and can be done even if the ZEN76 Switch was never connected to your Hubitat network. You’ll want to make sure your Hubitat is also up-to-date with the version it’s running on.
Use the steps here to remove the ZEN76 from Hubitat:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on Discover Devices in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, tap the Lower Paddle 3 times as quickly as possible
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The app will indicate when the device is successfully excluded.
Wait until Hubitat confirms the device was excluded before trying to connect the ZEN76 again using these instructions.
If your ZEN76 switch still won't to connect to Hubitat, try some of these tips:
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Go through the exclusion process one more time in case the process wasn’t recognized on the first try.
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When pairing the switch, try tapping the paddle 4-5 times instead of 3. Make sure to tap as quickly as possible so the switch registers the command.
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If your ZEN76 is installed too far away from the hub, it may need a Z-Wave signal repeater (any non-battery powered Z-Wave device) added in between it and the hub to resolve any range issues. A hand-held secondary controller, like a Z-stick, can then be used to connect the ZEN76 switch to Hubitat.
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Take a look at these connectivity troubleshoots if you find that your device is paired with your hub but is not responding to any remote commands.
Please don’t hesitate to reach out to us if your ZEN76 still won’t connect. We’ll be happy to help.
