My ZSE41 Open | Close XS Sensor Shows Offline in SmartThings
## If your sensor is included but shows offline, it may point to a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. **See the steps for Network Repair below:** 1. Open your SmartThings app and locate your SmartThings hub unde…
My ZEN74 Toggle Dimmer Shows Offline in SmartThings
## If your ZEN74 Toggle Dimmer works manually but disconnects from the hub, it may be a connectivity issue. On your SmartThings app, you'll find a cool feature called **Repair Z-Wave Network**. This process helps refresh your mesh network's connections and help the hub find the most efficient communication route to t…
Can't Add My ZSE41 Open | Close XS Sensor to SmartThings
## Inclusion issues aren't unusual in the world of Z-Wave, but they can be solved! ** ** Give exclusion a try. Even if your Open|Close XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. **Here are the steps to t…
Can't Add My ZEN72 Dimmer to SmartThings
## No need to panic if you aren't able to add the ZEN72 Dimmer to SmartThings. There are a few things we can try! If you're seeing inclusion issues with your dimmer, we recommend excluding the switch from the network before giving inclusion another go. Exclusion is a soft reset that can help if your device is experie…
Can't Add My ZEN74 Toggle Dimmer to SmartThings
## The best step to take if your ZEN74 Toggle Dimmer won't add, is to exclude it! Exclusion is recommended as the process can help with a variety of inclusion and configuration issues. Your ZEN74 didn't need to be previously included to be able to be excluded. **Use these instructions to remove the ZEN74 from SmartT…
My ZSE11 Q Sensor Shows Offline in SmartThings
## If your ZSE11 sensor is having trouble communicating with SmartThings, it could be out of range or experiencing connectivity issues. You can use the network repair feature to refresh your mesh network's connections using the SmartThings app. See the steps below: 1. Open your SmartThings app and locate your Smar…
My ZEN17 Universal Relay Shows Offline in SmartThings
## If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. **Network repair** is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication …
Can't Add My ZEN51 Dry Contact Relay to SmartThings
Having trouble including your ZEN51 Dry Contact Relay? Excluding the device may help. ** ** Even if your ZEN51 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. **Here are the steps for exclusion from the SmartThings app:** …
How to Add Your ZEN14 Double Outdoor Plug to SmartThings
### Add your ZEN14 Double Outdoor Plug to SmartThings in a few easy steps. You'll be able to control the device connected to your plug from the app, create on/off schedules for it and use it in more complex automations. If you have your smart speaker connected to SmartThings, you'll also be able to control the plug wi…
Can't Add My ZEN76 S2 Switch to SmartThings
## Can't add the ZEN76 S2 Switch to SmartThings? Don't panic - just exclude! If you're seeing inclusion issues with your ZEN76 switch, we recommend excluding it from the network first before giving inclusion another try. Your ZEN76 doesn't need to be included in SmartThings in order to be excluded. The process will a…
