Can't Add My ZEN17 Universal Relay to My Z-Box Hub
## Trying to add your ZEN17 Universal Relay to the Z-Box, but you've encountered an issue? Don't worry, there's a simple solution! The best way to resolve any inclusion issue is with exclusion. It may seem counter-intuitive, but the simplest way to resolve inclusion or configuration issues is by excluding the device …
How to Add Your ZEN17 Universal Relay to the Z-Box Hub
## No drivers, no custom handlers; it just works! With full support by Z-Box out of the box, it's quick and easy to add your ZEN17 Universal Relay to the Z-Box Hub and start customizing your device. We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created ins…
How to Use the ZEN17 Universal Relay as a Smart Doorbell
Looking for a Z-Wave doorbell solution? Look no further! The ZEN17 Universal Relay can be connected to your doorbell and let you know when someone is at your door. Receive alerts directly to your smartphone when someone has rung your doorbell. Gain a sense of security knowing that you can monitor when people are appro…
How to Access Advanced Settings for the ZEN17 Universal Relay on Z-Box
## Here is how you can access and change advanced setting and parameters for your ZEN17 Universal Relay on the Z-Box Hub. At the moment, you can make changes to advanced settings for Z-Wave devices in the WEB UI only so please make sure you're logged in to your Z-Box Hub and connected to the same wifi network on your…
Why is My ZEN17 Universal Relay Not Recognized by Wink?
## Unfortunately, Wink doesn't provide blanket compatibility for all multi- channel devices. The Universal Relay may show up as a single device in Wink and will only allow you to control all of the 3 relays at the same time. Individual control of the relays will not be possible through Wink's system. If you were plan…
Can't Add My ZEN17 Universal Relay to Vera
## Give exclusion a try if your ZEN17 Universal Relay is having inclusion issues! The process can help the hub find the device more easily by resetting it - and it can be excluded even if it was never included! Ttry the steps below: 1. Start the **inclusion **process to Vera once more (choose Generic Z-Wave devic…
My ZEN17 Universal Relay Shows "Can't Detect Device" in Vera
## A "Can't Detect Device" error usually points to a range or connectivity issue. The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is **Update Neighbor Nodes. **This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and …
My ZEN17 Universal Relay Shows Offline in Hubitat
## If you are having trouble controlling your ZEN17 via Hubitat, it could indicate an issue with range or configuration. There are a few things to try. We recommend checking that your Hubitat platform version is up-to-date. If it is, then you can use **r****epair Z-Wave, **which is a feature that refreshes your mesh …
My ZEN17 Universal Relay Isn't Powering Up
## You've connected the ZEN17 Universal Relay to a power source, but the LED indicator isn't lighting up. Start by verifying that the USB cable is compatible with the Universal Relay. Do not use laptop or tablet chargers with the ZEN17, as these devices expect a larger load, and will not activate with the ZEN17. Yo…
My ZEN17 Universal Relay Shows Offline in SmartThings
## If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. **Network repair** is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication …
