No need to panic if you aren't able to add the ZEN72 Dimmer to SmartThings. There are a few things we can try!

If you're seeing inclusion issues with your dimmer, we recommend excluding the switch from the network before giving inclusion another go. Exclusion is a soft reset that can help if your device is experiencing inclusion or configuration issues. Devices don't need to be included previously in order to perform the exclusion process.

Use these steps to have your ZEN72 excluded in no time:

1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 

2. Tap the three dots in the upper right hand corner and tap Settings

3. Tap Z-Wave Utilities 
4. Tap Z-Wave Exclusion
5. While the app is searching for a device, tap the lower paddle 3 times as quickly as possible
6. The app will indicate when the device is successfully removed. Tap Done

Once SmartThings confirms exclusion is successful, try including the dimmer again using the process shown here.

If you still can't pair the ZEN72 after removing it, give these troubleshoots a try:

• Try the exclusion steps again in case the command wasn't recognized on the first try.
• You can also try tapping the paddle 6 or 7 times as quickly as possible to help the exclusion or inclusion commands go through.
• Try adding a Z-Wave signal repeater (any non-battery powered Z-Wave device) between the dimmer and hub to see if that helps communication. If you have a hand-held secondary hub, try using it to exclude the dimmer.
• If you were successful in adding the unit to the hub, but it's not responding to any commands, try these troubleshooting steps for connectivity. 

No luck getting the ZEN72 to work? Reach out to us! Our team is happy to help.