If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try:
You can repair the network using the SmartThings app. Network repair is a useful feature that allows you to refresh your mesh network's connections. See the steps below:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Repair Z-Wave Network
- Tap Start Repair
Before sending any commands to your ZEN15 Power Switch, wait until you see the "Z-Wave Network Repair finished" message - this can take up to 15 minutes. Once repair is completed, try including the ZEN15 Power Switch back into your network.
If Network Repair doesn't help, try bringing the ZEN15 Power Switch closer to your SmartThings hub (you can also make use of the range test tool - here's how). Plug it into a wall receptacle near the hub, and then exclude it and re-include it. If the switch includes successfully and stays connected, it's possible the previous spot is out of SmartThings' range or there are too many interferences in that location.
We'd also recommend excluding and re-including the ZEN15 Power Switch from the installation location directly. Similar to the idea behind Network Repair, it's possible that SmartThings hasn't found the most efficient communication route to the switch. This can occasionally happen when you include a device near the hub and then move it away to be installed.
If you've tried all of the above and are still seeing the same issue, please don't hesitate to reach out!
