Can't Add My ZEN15 Power Switch to My Z-Wave System

Can't include your ZEN15 Power Switch? Try excluding it first.

Exclusion is kind of like a soft reset. Even if your ZEN15 Power Switch was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. Here are the step-by-step instructions showing how to exclude your ZEN15 Power Switch:

1. Plug the ZEN15 Power Switch into a grounded receptacle located within direct range of your Z-Wave hub
2. Put your Z-Wave hub into exclusion mode (see your controller's manual, as each brand is different)
3. Press and release the Z-Wave button 3 TIMES QUICKLY
4. The LED indicator will start flashing orange, then turn blue (on) or pink (off) once excluded
5. The LED indicator will remain solid orange for a few seconds to indicate exclusion

Once exclusion is completed, try re-including the ZEN15 Power Switch to your hub.

If exclusion doesn't help, here are some other things to try:

Try the exclusion process once again. It's possible that the commands just didn't go through the first time.
Bring the ZEN15 Power Switch closer to your hub. If it includes successfully from a different spot, the previous spot may be out of range.
Once you put the hub into inclusion mode, press and release the Z-Wave button very quickly more than 3 times to ensure the command has gone through.
If you are trying to include the device as a secure one, please make sure your controller supports AES signal encryption.

If you're still experiencing issues with your ZEN15 Power Switch after trying everything above, please reach out to us!