The ZEN15 Power Switch is fully supported by Z-Box and will be recognized out of the box, so inclusion is easy!
We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created instructions for the mobile app below, just scroll down.
ADD THE ZEN15 SMART PLUG FROM THE WEB UI:
1. Open your Z-Box web interface in the Internet browser and select Settings (the gear icon) from the sidebar navigation menu.
2. The screen will display all of your existing devices.
3. Click on the + Add device blue button in the top right corner.
4. Select Z-Wave Device in the next screen.
5. Make sure you can physically access your ZEN15 Power Switch and click Start on the screen.
6. While the hub is in inclusion mode, press the Z-Wave button 3 times as quickly as possible. The LED indicator will start blinking. It may take a few minutes for the device to add and configure so please wait patiently and don't exit the screen.
7. Once the device is found, you'll be able to rename it and assign it to its room.
8. Click Next and then Finish once you rename and organize all of the newly created devices.
ADD THE ZEN15 POWER SWITCH FROM THE Z-BOX MOBILE APP:
1. Open the Z-Box Hub app on your mobile device.
2. Click More in the bottom navigation menu.
3. Click on + Add Devices.
4. Select the Z-Wave Protocol.
5. Make sure you can physically access your ZEN15 Power Switch and click Start on the screen.
6. While the hub is in inclusion mode, click the Z-Wave button 3 times as quickly as possible. The LED indicator will start blinking. It may take a few minutes for the device to add and configure so please wait patiently and don't exit the screen.
7. Once the device is found, you'll be able to rename it and assign it to its room.
8. Click Next and then Finish once you rename and organize all of the newly created devices.
TROUBLESHOOTING:
If your switch is not found on the Z-Box Hub, you may need to reset it first. We recommend performing the reset using your hub and the exclusion option (it works even if the device has never been added to your hub before):
1. Open your Z-Box web interface in the Internet browser and select Settings (the gear icon) from the sidebar navigation menu. A list of your existing devices will appear.
2. Click the red - Remove device button in the top right corner.
3. Select Z-Wave Device in the next screen.
4. Make sure you can physically access your ZEN15 and click Start on the screen.
5. Tap the button on the side of the ZEN15 plug 3 times as quickly as possible. The LED indicator will start blinking and the Z-Box Hub will display a "Device removed" message.
If the LED indicator on the plug isn't blinking, make sure that the device is powered by clicking the button once, and then again (it should turn the LED indicator on and off as well with a single tap). If it works well physically from the button, try a factory reset and then follow the inclusion steps above.
Please contact us if you're still experiencing issues or have questions! We'll be happy to assist you.
