# My ZSE41 Open/Close Sensor Shows No Connection on My Z-Box Hub ## Does your ZSE41 Open/Close Sensor display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on…
## So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our s…
## Not a custom driver or device handler in sight! The ZSE41 Open | Close XS Sensor will be recognized and configured correctly by the Z-Box, no extra effort required. Accessing and customizing the advanced settings is easy; simply follow the steps below to customize your ZSE41 on the Z-Box Hub. To access and configu…
## Issues including your new ZSE41 Open | Close XS Sensor? No worries, start by giving the exclusion process a try! It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it…
## The ZSE41 Open | Close XS Sensor is fully supported by the Z-Box Hub and will work out of the box. After you power the sensor, including it to your Z-Box Hub is fast and easy. You can add the device from the Z-Box web interface or using the Z-Box mobile app. Follow the instructions for either method described below…
# Is your ZSE41 not responding to Z-Wave commands? This could point to a range or connectivity issue. After including your ZSE41 Open|Close XS Sensor successfully, the next best step is to refresh the mesh connections in your network. This is done by utilizing **Update Neighbor Nodes **in Vera**. **This will help Ver…
To help with configuration or inclusion issues with your ZSE41 XS Sensor, start by excluding the sensor. This acts as a soft reset to help with any set- up issues. Here are the steps for excluding the ZSE41 Open|Close XS Sensor: 1. Tap the green **Retry** button in the bottom right corner of the app - this will pu…
## So you made a change to the advanced settings, but they haven't taken effect or your hub shows a pending change? You may need to wake your sensor manually! Battery powered devices are normally sleeping, to conserve battery. If you've made a change to the advanced settings for the ZSE41, the change will take effect…
# A range or configuration issue could cause your ZSE41 Open|Close XS sensor to show up as “offline” in Hubitat. Try a Z-Wave Network Repair! Ensure your Hubitat hub is up to date on its platform version. Follow these steps to run the Z-Wave Repair to refresh your Z-Wave mesh network connections: 1. Open **Hubitat…
## Having an issue including your ZSE41 Open | Close XS Sensor? Let's begin by excluding the unit. Unpairing, disconnecting, and removing are all ways to refer to exclusion. This is a soft reset that can assist with a variety of configuration or connectivity issues. Exclusion can be done even if the ZSE41 has never b…