How Do I Perform Hard Reset on My ZEN15 Power Switch?

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Home > Plugs > ZEN15 Power Switch > How Do I Perform Hard Reset on My ZEN15 Power Switch?

We recommend a factory reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave.

Just plug the device into a grounded receptacle and press and hold the Z-Wave button for at least 20 seconds. You should see the LED indicator flash orange and then stay solid orange for 2 seconds as indication of successful reset. For devices running firmware 2.30 or higher, this will reset the kWh meter as well.

After that, try including the ZEN15 Power Switch to your Z-Wave system again to see if that helped the issue.

Iff you're still not seeing any LED activity once the Power Switch is plugged into a powered receptacle, please reach out to us! We'll be happy to help.

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