Having trouble including your ZEN58 Low Voltage XS Relay? Excluding the device may help.
Even if your ZEN58 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues.
Here are the steps for exclusion from the SmartThings app:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Exclusion
- While the app is searching for a device, click the Z-Wave button 3 times as quickly as possible.
- The app will indicate when the device is successfully removed. Tap Done.
Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
Once exclusion is confirmed successful, try including the ZEN58 relay again. If exclusion failed to solve the problem, here are some other things to try:
- Try exclusion again. It's possible that the command didn't go through the first time.
- Try a factory reset for the device, then try including it again.
If you need additional assistance, please let us know!
