If your ZEN35 Scene Dimmer has trouble being added or included, give exclusion a try first!

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. If the unit does not respond to exclusion (via the LED indicator behavior), you'll want to factory reset the switch instead. 

Here are the steps for excluding your ZEN35 Scene Dimmer:

1. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
2. Tap the switch button 3 times quickly (the LED indicator will start blinking blue)
3. Your hub should confirm exclusion; the switch will disappear from your device list

Once exclusion is completed, try re-including the switch to your hub.

If your Scene Controller is still having trouble communicating with the hub, here are some other things to try:

• Factory reset the switch.
• Try excluding the switch again in case it didn't work on the first try.
• Press the switch button 4-5 times during inclusion in case 3 presses aren't being registered.
• Try bringing the hub closer to the ZEN35 and excluding/including it again. If you're successful this time then the original spot may be out of range.

Reach out to us if you're still having trouble with your Scene Controller!