Trouble getting your ZEN35 Scene Dimmer into inclusion mode? Exclusion and/or factory reset are the easiest resolutions.

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

How to exclude the ZEN35 Scene Dimmer from your Z-Box Hub:

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
2. You will be redirected to the Devices menu.
3. Click the red - Remove device button in the top right corner.
4. Select the Z-Wave Device option.
5. Get ready to activate your Z-Wave device and click Start.
6. Tap the main button 3 times quickly (the LED indicator will start blinking blue)
7. The Z-Box will confirm exclusion

Once the Z-Box confirms a successful exclusion, please try including the device again.

Still having trouble?  

• Try the exclusion process again. It's possible that the command didn't go through the first time. 
• Once you put the Z-Box back into inclusion mode, try tapping the lower paddle very quickly 4-5 times to ensure the command has gone through.
• Try factory resetting the device.

If you need additional assistance or have any questions, please let us know!