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Home > Smart Relays > ZEN51 Dry Contact Relay > ZEN51 & Z-Box Hub > Can't Add My ZEN51 Dry Contact Relay to My Z-Box Hub
Can't Add My ZEN51 Dry Contact Relay to My Z-Box Hub
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Issues including your ZEN51 Dry Contact Relay to the Z-Box Hub? Exclusion is the easiest resolution!

It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset..


How to exclude the ZEN51 from your Z-Box Hub:

  1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
  2. You will be redirected to the Devices menu.
  3. Click the red - Remove device button in the top right corner.
  4. Select the Z-Wave Device option.
  5. Get ready to activate your ZEN51 and click Start.
  6. Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking green)
  7. The Z-Box will confirm exclusion, and the LED indicator on the device will turn green for 2 seconds


Once the Z-Box confirms a successful exclusion, please try including the device again.


Still having trouble?  

  • Try the exclusion process again. It's possible that the command didn't go through the first time. 
  • Once you put the Z-Box back into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.


If you need additional assistance or have any questions, please let us know

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