How to Add Your ZAC38 800 Z-Wave Range Extender to Z-Box

Inclusion is quick and easy with the Z-Box Hub. The ZAC38 Range Extender is fully supported by the Z-Box and will be recognized out of the box.

ZAC38 Mesh Inclusion From the Web UI

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.

2. You will be redirected to the Devices menu.

3. Click on + Add device.

4. Select the Z-Wave Device option.

5. Make sure you can physically access your ZAC38 and click Start on the screen..

6. While the hub is in inclusion mode, click the Z-Wave button on the ZAC38 3 times as quickly as possible. The LED indicator will start blinking green to confirm the inclusion mode, and stay green for two seconds to confirm inclusion. It may take a few minutes for the device to add and configure so please wait patiently and don't exit the screen.

7. Once the device is found, you'll be able to rename it and assign it to its room.

8. Click Next and then Finish once you rename and organize all of the newly created devices.

ZAC38 Mesh Inclusion From the App

1. Open the Z-Box Hub app on your mobile device.

2. Click More in the bottom navigation menu.

3. Click on + Add Devices.

4. Click on Z-Wave Protocol and follow the same inclusion steps as described for the WEB UI above.

5. Make sure you can physically access your ZAC38 and click Start on the screen.

7. Once the device is found, you'll be able to rename it and assign it to its room.

8. Click Next and then Finish once you rename and organize all of the newly created devices.

ZAC38 Inclusion Troubleshooting Steps

If your Range Extender is not found on the Z-Box Hub, you may need to soft reset it first. We recommend performing the reset using your hub and the exclusion option (it works even if the device has never been added to your hub before):

1. Open your Z-Box web interface in the Internet browser and select Settings (the gear icon) from the sidebar navigation menu. A list of your existing devices will appear.

2. Click the red - Remove device button in the top right corner.

3. Select Z-Wave Device in the next screen.

4. Make sure you can physically access your ZAC38 Range Extender and click Start on the screen.

5. Tap the button on the side of the ZAC38 3 times as quickly as possible. The LED indicator will start blinking and the Z-Box Hub will display a "Device removed" message.

If the LED indicator on the device isn't blinking, make sure that the device is powered by clicking the button once, and then again (it should turn the LED indicator on and off as well with a single tap). If it works well physically from the button, try a factory reset on the device, and then try the inclusion steps above once more.

Please contact us if you're still experiencing issues or have questions! We'll be happy to assist you.