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Home > Light Switches > ZEN54 0-10 V Dimmer > There is No LED Activity and My ZEN54 0-10V Dimmer is Unresponsive
There is No LED Activity and My ZEN54 0-10V Dimmer is Unresponsive
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Got the ZEN54 0-10V Dimmer installed, but there is no LED activity, and the device is unresponsive? Please ensure you verify all the details below:

 

  • Start by ensuring you have restored power to the unit at the breaker panel, following the completion of the installation.
  • Make sure your fixture uses a 0-10 V dimming driver which doesn't exceed 4 Amps. Check your wiring first to confirm that you have all the following wires present in your electrical box: both 0-10 V driver connections, power, neutral, and load connection to power the LED driver, as well as a connection to a wall switch.
  • Ensure the device is connected to the proper 120V power source.
  • Make sure the gang box you are about to install the switch has power with neutral wire available - you will not be able to get the ZEN54 Dimmer to work without a neutral wire.
  • Unlike regular mechanical switches, Z-Wave switches require all of the wires to be connected exactly as indicated - line and load wires can never be swapped as it sometimes happens to the most experienced electricians.
  • Next, check the load. Ensure the load for the relay does not exceed 4 A, 960 W. 
  • CHECK THE WIRES: ensure the device is wired exactly like the diagram, and don't rely exclusively on your multimeter to identify the wires. 

 

Have you verified everything listed above is correct? Please get in touch, we are happy to help!

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