Not able to add the ZEN72 Dimmer to your Home Assistant network? Try exclusion!

The ZEN72 Dimmer, or any other Z-Wave device, doesn't need to be included in the network in order to be excluded. The process will act as a soft reset and help with any inclusion or configuration issues. 

Exclusion

1. In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure

2. Click on Remove Device

3. Click on Start Exclusion

4. Tap the lower paddle of the dimmer 3 times very quickly (the LED indicator will start flashing)

5. Home Assistant will confirm that the device was removed, and you should now be able to add it to your system

Once the exclusion process is complete, try pairing the ZEN72 dimmer to Home Assistant again.

Still can't add the ZEN72? Try these troubleshooting steps:

• Factory reset the device. 

• Give exclusion another go. It's possible the exclusion commands from the first run weren't registered correctly. 

• Tap the paddle 4-5 times as quickly as possible during exclusion or inclusion in case the commands aren't recognized in 3 taps.

• Add a Z-Wave signal repeater (switch, relay, smart plug, dedicated repeater - any Z-Wave device that doesn't rely on battery power) between the switch and hub. Heal the network after adding the repeater. This can help in case there is an interference or range issue preventing stable communication between the two nodes. 

• Bring the hub within direct range of the switch to rule out any range or connectivity issues. If you have a hand-held secondary controller, this would be the time to bring it out!

• ZEN72 Dimmer paired but not responding to remote commands? Give the tips here a try for troubleshooting connectivity. 

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:

1. Check if the device is in the provisioning list:

• Settings:

• Devices & Services:

• Z-Wave:

• Configure Cogwheel:

• Provisioned Devices:

• Trash Icon (identify device by the DSK number):

• Unprovision:

The device has now been removed from the provisioning list.

2. Factory reset the ZEN72. After a successful reset, the device will disappear from the device list.

3. Turn off power to the ZEN72 at the breaker. 

4. Go through the inclusion steps listed here to include the device (remember, power stays OFF until step 6).

Please don't hesitate to reach out to us if you have any questions!

If you're still not able to pair the ZEN72 Dimmer, let us know! Our team is ready to help.