### If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS** > **Co…
### Once you've established your switch works at 100% when operated manually, let's add it to your Vera network! 1. Select the **Devices** tab in your Vera app. Then click on the gray "**+ Add Device**" button 2. Choose **Generic Z-Wave Device** from the device list 3. **Toggle the switch UP 3 times quickly ** 4. …
### You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't be able to customize the switch with its advanced setting - this is a limitation in Wink's interface. The same applies for other Z-Wave Plus devices with advanced options. Regardless, you'll still be able to take …
**This usually indicates an issue with the wiring. Let's figure it out together: ** [Here's our general wiring guide][1] for Zooz Ver 2.0 switches; the same single pole and multi-point wiring applies regardless if you have an on/off switch or dimmer. If you have the switch installed in a multi-point set-up like a [3-…
### Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to [include the switch][1] to Vera again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below: 1. Tap the green…
### If your switch works well manually but Z-Wave control isn't there, it may be a connectivity or range issue.** ** Your Zooz switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like metal elements, large furniture, and thick walls. Ultimately r…
### Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on **Hubs ** 2. Click on **Settings **(the three dots in the upper right corner) 3.…
### Here's what to do if you're having trouble keeping the wires from falling out of the terminals: We recommend slightly unscrewing the screws at the terminals and **pushing them down** before inserting the wires. [Here's a great video][1] showing how to install the wires in the terminals and make them stay put. It…
**Let's start by excluding the switch from your system.** It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave controller into exclusion mode 3. **Toggle …
### You've verified that your switch is wired up and working at 100% manually. Now let's include it to your Z-Wave system: We call it "inclusion" but it goes by many names. Inclusion is just the process of adding or pairing a device to your Z-Wave system. We mention this since different brands will use different word…