Exclusion is the first thing to try if you're unable to include your switch to Wink.
Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit:
1. Click on Hubs
2. Click on Settings (the three dots in the upper right corner)
3. Click on your hub (most likely named Wink Hub)
5. Scroll down to Settings and click on Z-Wave Controls
6. Click on Exclusion Mode
7. Toggle the switch DOWN 3 times quickly
8. While the app will NOT confirm exclusion of the device, your Wink hub will go from blinking blue to a solid green light to confirm the device was successfully excluded. Wait for the LED indicator to turn green before exiting Exclusion
Once exclusion is confirmed, try re-including the switch once again. If exclusion didn't get your switch paired with Wink, let's try some of the troubleshoots below:
- It never hurts to try exclusion one more time. It's possible the exclusion commands from the first run weren't registered correctly.
- Try the inclusion process again, only this time instead of toggling 3 times, toggle the switch 6 or 7 times at least as quickly as possible. This can help make sure the commands go through.
- For those of you referring to the older version of the manual, there's a mistake in the inclusion section. You shouldn't try including the device by toggling the switch in an up-down-up motion; this is incorrect. Instead make sure to perform the action as shown in step 3 above. The online and print documentation have been corrected as of February 2018, but this tip is for users who happen to have the older version of the manual.
- If possible, try bringing the hub within direct range of the switch if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to bring it out!
- And if you find that your switch is connected but it's not responding to remote commands, check out these tips for troubleshooting connectivity.
If you have any questions about the process above, let us know! We're always here to help.
