They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend first excluding the Double Plug from your Vera and then re-including it.
If you’re running your VeraLite, VeraEdge, VeraPlus, or VeraSecure on the latest UI7, try pairing the Double Plug first. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below:
1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Exclude the device by pressing and releasing the Z-Wave button 3 TIMES QUICKLY.
3. Vera will confirm exclusion. Retry the inclusion process.
When dealing with older firmware, just press the exclusion ("-") button on the hub and try the exclusion process outlined above (though it should be noted - we highly recommend updating to UI7 to take advantage of all the security, compatibility, and interface upgrades that come with the new software).
If exclusion and re-inclusion just aren't working out, here are some other things to try:
If you have any questions about the process or find that it doesn't help your issue, let us know!