Let's try excluding the dimmer first. 

"Exclusion" is just the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to your system to be able to be excluded. Here's how to do it: 

1. Bring your Z-Wave hub as close to the switch as possible
2. Put your Z-Wave controller into exclusion mode
3. Tap the LOWER paddle 3 times quickly to finalize the exclusion process

If that didn't work, it's possible some of the tips below will help:

• Try excluding the dimmer one more time. Maybe the exclusion commands didn't go through initially.
• If possible, try bringing the hub within direct range of the dimmer if you were at a large distance the first time. If you have a hand-held secondary controller, try using it to include the dimmer.
• Try the inclusion process again, only this time instead of tapping 3 times, tap the upper paddle 4-5 times as quickly as possible. This can help make sure the commands are registered correctly.
• And if you find that your dimmer is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

If you've tried all the above with no luck, let us know! We're here to help.