If your ZEN06 Smart Plug shows as Unavailable in your SmartThings app, this may indicate a range or connectivity issue.
Repairing the network is a feature that allows you to refresh your mesh network's connections. See the steps for Network Repair below:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Repair Z-Wave Network
- Tap Start Repair
Before sending any commands to your Smart Plug, wait until you see the "Z-Wave Network Repair finished" message - this can take up to 15 minutes. Once repair is completed, try including the Smart Plug back into your network.
If Network Repair doesn't make a difference, try bringing the Smart Plug closer to your SmartThings hub. Plug it into a wall receptacle near the hub, and then exclude it and re-include it. If the plug includes successfully and stays connected, it's possible the previous spot is out of SmartThings' range or there are too many interferences around that location.
We'd also recommend excluding and re-including the Smart Plug from the installation location directly. Similar to the idea behind Network Repair, it's possible that SmartThings hasn't found the most efficient communication route to the Smart Plug. This can occasionally happen when you include a device near the hub and then move it away to be installed.
Finally, check that your Smart Plug is installed in a spot without too many metal elements surrounding it. Metal effectively blocks Z-Wave signals from coming in or going through. If you notice your Smart Plug is surrounded by metal, try moving it to a different location to see if it still shows as Unavailable.
If you've tried all of the above and are still seeing the same issue, please let us know! Our team will be happy to help.
