And before you get around to installing the handler, check your SmartThings app and verify that you're using the SmartThings Classic app - not the newest SmartThings app. SmartThings has been updating their platform and is currently transitioning between the two apps. Even though SmartThings Classic is the older version, you'll need this one to add this device correctly. The new app isn't complete and isn't fully compatible with most devices.
If you haven't installed a handler before, it's an easy process that only takes a few minutes. The handler will give you access to all of the Smart Plug's advanced settings and ensure that the device is configured properly. Here's the step-by-step showing how to add the handler.
Once the handler is installed and shows up in your IDE portal, you're ready to include it to the network.
1. Plug the Smart Plug into a receptacle within direct range of SmartThings.
2. Press and release the Z-Wave button while making sure the LED indicator is on.
3. Add the Smart Plug to SmartThings by clicking "Add thing" on your app and pressing the Z-Wave button 3 times very quickly.
Once you include the plug and move it to its target location, it's a good idea to perform network repair for optimal connectivity. This will help SmartThings find the best communication route to the Smart Plug. Here's how to repair the network.
If you're having issues enrolling your device with SmartThings, let us know! We'll be happy to help.