Are you experiencing issues including the ZEN14? Start by excluding the device! 

Exclusion acts as a soft reset for the device and can even be done if the plug has never successfully been included. It helps with everything from connectivity to configuration issues.

Here's how to do it:

1. Plug the Outdoor Double Plug into a grounded receptacle located within direct range of your Z-Wave hub
2. Put your Z-Wave hub into exclusion mode (see your controller's manual, as each brand is different)
3. Press and release the Z-Wave button 3 TIMES QUICKLY
4. Your hub will confirm exclusion and the device will disappear from your controller's device list.

Once exclusion is completed, try re-including the ZEN14 to your hub.

If exclusion does not resolve your issue, try the steps below:

• Try the exclusion process once again, in case the commands didn't go through the first time.
• Bring the Outdoor Double Plug closer to your hub when trying to include it again. If you are able to include the plug successfully from the new location, the previous location may be out of range. 
• Once you put the hub into inclusion mode, press and release the Z-Wave button very quickly 4-5 times to ensure the command has gone through.

Please let us know if you're still experiencing issues; we're happy to help!