If you encounter any issues including the ZSE18 Motion Sensor to Alarm.com, please run the exclusion process first.
Z Wave devices can be excluded from a network at any time, even if they were never successfully included or were previously paired to a different hub. Running an exclusion simply resets the device’s Z Wave pairing status so it is ready to be added to your hub. This step is safe to perform and is often recommended as a first troubleshooting step during installation.
ZSE18 Exclusion Steps
If the device has never been included, you'll need to put the hub in exclusion mode, so you will access a currently included device in order to do so. If the sensor is already included and you wish to remove it, you would navigate to the ZSE18 Sensor instead. For the example below, we are showing how to exclude the device if it has never been included to the hub.
1. From the Home screen, click More.
2. Select Manage Devices.
3. From any currently included device, click the 3 dots on the right. Select Remove Device (this will not remove the device you have selected).
4. Exclusion mode has been activated on your hub. Click the Z-Wave button on the ZSE18 Motion Sensor 3 times quickly to activate exclusion mode. The LED indicator on the sensor will begin blinking blue to indicate communication.
5. Your hub will confirm that an Unknown Device was deleted.
Once exclusion has been confirmed, you should now be able to include your sensor to Alarm.com.
Additional Troubleshooting
If exclusion does not allow for inclusion, check out these steps below.
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Try exclusion again and verify the LED indicator on the sensor is blinking. If it is not, ensure you are clicking 3 times quickly.
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If the LED indicator still does not respond, please try a fresh battery in the unit to rule out any power related issues.
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If the LED is responding as expected to inclusion and exclusion, try bringing the sensor closer to the hub to rule out any range or interference issues.
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Try a factory reset prior to attempting inclusion again.
If you have any questions, let us know! Our team is ready to help.
