It might not sound logical, but if you're having trouble adding your ZSE18 Motion Sensor to HomeSeer, you may need to try exclusion first.

800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

The exclusion process acts as a soft reset and can be done even if you haven't paired the ZSE18 to HomeSeer or another Z-Wave network before.

Zooz products are officially integrated with the Z-Wave Plus and Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your device or the unit is not properly displaying, we would recommend first updating to the Z-Wave Plus or the Z-Wave JS Front-End then excluding and re-including your device to your network in order for it to be recognized correctly.

Here are the steps for excluding the ZSE18 Sensor in HomeSeer:

1. In the HomeSeer UI, click the Plugins from the drop-down menu > select Z-Wave

2. Select Remove Device

3. You will be taken to a new page > click Continue to start the exclusion process on the hub

4. Click the Z-Wave button on the ZSE18 3 times very quickly (the LED indicator will start flashing)

5. HomeSeer should confirm the device was removed. Finalize by clicking Finish

Once the exclusion process is successfully finalized, try including the device to HomeSeer.

Here are some additional troubleshooting steps if the above did not help:

• Give the exclusion process another try! It's possible the command from the first run wasn't registered correctly.

• Factory reset the device before including it.

• Try bringing the device within direct range of the hub and excluding and including the device from that location. If the device excludes / includes without issue, the target location may be out of range.