How to Add Your ZEN20 Power Strip to Z-Box

The ZEN20 Power Strip will be recognized correctly on the Z-Box, out of the box. No need to install any custom drivers! Just plug in the device, then follow the steps below to add the device to your Z-Box hub. You can add a new device via the web interface, or the mobile app. Check out the simple inclusion instructions below!

Once properly included, the ZEN20 should display as follows:

1 parent device that is used to control the whole unit and where you will change any settings
5 x Individual child devices for separate outlet control
2 x USB monitoring child devices. These are not controllable, simply for monitoring purposes.

If you're running Z-Box firmware release 5.172.18 or higher, you have the option to include your Z-Wave Long Range (ZWLR) supporting devices via the new Long Range protocol. Adding via ZWLR can be done both via the Web UI and the app; however, scanning is much easier via the app so that is the process we recommend for ZWLR or SmartStart inclusion.

Mesh Inclusion Steps

ZEN20 Mesh Inclusion From the Web UI

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.

2. You will be redirected to the Devices menu.

3. Click on + Add device.

4. Select the Z-Wave Device option.

5. Make sure you can physically access your ZEN20 Power Strip and click Start on the screen..

6. While the hub is in inclusion mode, click the Z-Wave button on the ZEN20 Power Strip. The LED indicator will start blinking. It may take a few minutes for the device to add and configure so please wait patiently and don't exit the screen.

7. Once the device is found, you'll be able to rename it and assign it to its room.

ZEN20 Mesh Inclusion From the App

1. Open the Z-Box Hub app on your mobile device.

2. Click More in the bottom navigation menu.

3. Click on + Add Devices.

4. Click on Z-Wave Protocol and follow the same inclusion steps as described for the WEB UI above.

5. Make sure you can physically access your ZEN20 Power Strip and click Start on the screen.

6. While the hub is in inclusion mode, click the Z-Wave button on the ZEN20 3 times as quickly as possible. The LED indicator will start blinking. It may take a few minutes for the device to add and configure so please wait patiently and don't exit the screen.

7. Once the device is found, you'll be able to rename it and assign it to its room.

8. Click Next and then Finish once you rename and organize all of the newly created devices.

Z-Wave Long Range Inclusion Steps

ZEN20 Z-Wave Long Range Inclusion From the App

Ensure the ZEN20 is NOT powered on at this time. You must initiate SmartStart before powering on the device in step 5.

1. Open the Z-Box Hub app on your mobile device and click More in the bottom navigation menu.

2. Click on + Add Devices.

3. Click on Z-Wave Smart Start Protocol.

4. Select Long Range and scan the QR code on the device or device package.

5. Z-Wave Smart Start will initialize. Power on the ZEN20 Power Strip. Wait for the device to be configured.

6. You can edit the name, room, icon, etc. for the device. Please note that the Node ID for the device will show a number higher than 255 for ZWLR devices. Nodes 1-255 are reserved for the hub and mesh devices. 256 and higher will be ZWLR nodes in accordance with the Z-Wave Specification.

ZEN20 Inclusion Troubleshooting Steps

If your power strip is not found on the Z-Box Hub, you may need to reset it first. We recommend performing the reset using your hub and the exclusion option (it works even if the device has never been added to your hub before):

1. Open your Z-Box web interface in the Internet browser and select Settings (the gear icon) from the sidebar navigation menu. A list of your existing devices will appear.

2. Click the red - Remove device button in the top right corner.

3. Select Z-Wave Device in the next screen.

4. Make sure you can physically access your ZEN20 and click Start on the screen.

5. Tap the button on the side of the ZEN20 plug 3 times as quickly as possible. The LED indicator will start blinking and the Z-Box Hub will display a "Device removed" message.

If the LED indicator on the plug isn't blinking, make sure that the device is powered by clicking the button once, and then again (it should turn the LED indicator on and off as well with a single tap). If it works well physically from the button, try a factory reset and then follow the inclusion steps above.

Please let us know if you have any questions; we're always happy to help!