Can't Add My ZSE42 Leak Sensor to Telus SmartHome+ Hub
If you’re having trouble connecting your ZSE42 Leak Sensor to the TELUS SmartHome+ Hub, don’t worry — we’ve got you covered! Connection issues can happen for a few different reasons, but with a few quick checks and steps, you’ll be able to get your sensor working properly again. In this guide, we’ll walk you through…
Can't Add My ZSE18 Motion Sensor to Telus SmartHome+ Hub
If your ZSE18 Motion Sensor isn’t connecting to your TELUS SmartHome+ Hub, don’t worry — it’s a common issue and easy to fix with a few simple steps. Connection problems can happen for several reasons, but a quick reset or setup check usually gets things back on track. In this guide, we’ll walk you through how to tr…
Can't Add My ZEN56 RGBW Dimmer to Home Assistant
If you are unable to include your ZEN56 RGBW Dimmer to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration or inclusion issues. If Home Assistant is having tr…
ZST39 800 Connectivity or Network Troubleshooting
This article applies to the Zooz ZST39 800-series Z-Wave controller when running the latest available firmware and used with Home Assistant (Z-Wave JS or Z-Wave JS UI); many steps will also apply to other open-source software platforms as well. If you are experiencing unreliable device communication, delays, or dr…
My ZEN78 High Power Relay Shows Offline in My Z-Wave System
Does the ZEN78 High Power Relay go offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're seein…
Can't Add My ZEN78 High Power Relay to Hubitat
Trouble including the ZEN78 to Hubitat? Exclusion is the best place to start; it's simply a soft reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. ZEN78 Exclusion Steps * Open Hubitat in your Internet browser * Go to Devices * Click on + Add D…
My ZEN78 High Power Relay Shows Offline in HomeSeer
If your ZEN78 Heavy Duty Relay is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined b…
Can't Add My ZEN58 Low Voltage XS Relay to HomeSeer
If you're having trouble adding your ZEN58 Low Voltage XS Relay to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status. The exclusion process simply acts as a soft reset and can be done even if you…
Rapid Battery Drain on My ZSE18 Motion Sensor
The ZSE18 Motion Sensor is a Z-Wave device designed to provide instant and reliable motion detection, making it perfect for security monitoring and light automation. While it’s built for efficient battery use, some users may experience faster-than-expected battery drain. In most cases, this isn’t due to the battery …
My ZSE50 Siren & Chime is Unresponsive to My Z-Wave System
Does the ZSE50 Siren & Chime show as offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're see…
