Having inclusion issues! It may sound strange, but try excluding the device first!
Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues.
If the ZEN53 is having problems connecting to Hubitat:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, click the Z-Wave button on the relay 3 times as quickly as possible
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The app will indicate when the device is successfully excluded.
Once you have successfully excluded your ZEN53, follow the steps below to re-include your ZEN53 to Hubitat:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Inclusion
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While the app says is in inclusion mode, click the Z-Wave button on the ZEN53 3 times as quickly as possible (the LED indicator will start flashing)
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Rename and confirm the found device
Please let us know if you are still seeing issues with configuring your device and we will be glad to help!