Can't Add My ZEN23 On/Off Switch to Home Assistant
### If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS** > **Co…
How to Add Your ZEN23 On/Off Switch to Vera
### Once you've established your switch works at 100% when operated manually, let's add it to your Vera network! 1. Select the **Devices** tab in your Vera app. Then click on the gray "**+ Add Device**" button 2. Choose **Generic Z-Wave Device** from the device list 3. **Toggle the switch UP 3 times quickly ** 4. …
How to Add Your ZEN23 On/Off Switch to Wink
### You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't be able to customize the switch with its advanced setting - this is a limitation in Wink's interface. The same applies for other Z-Wave Plus devices with advanced options. Regardless, you'll still be able to take …
I've Wired Up My ZEN23 On/Off Switch but There's No Manual Control
**This usually indicates an issue with the wiring. Let's figure it out together: ** [Here's our general wiring guide][1] for Zooz Ver 2.0 switches; the same single pole and multi-point wiring applies regardless if you have an on/off switch or dimmer. If you have the switch installed in a multi-point set-up like a [3-…
Can't Add My ZEN23 On/Off Switch to Vera
### Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to [include the switch][1] to Vera again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below: 1. Tap the green…
My ZEN23 On/Off Switch is Unresponsive to My Z-Wave System
### If your switch works well manually but Z-Wave control isn't there, it may be a connectivity or range issue.** ** Your Zooz switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like metal elements, large furniture, and thick walls. Ultimately r…
Can't Add My ZEN23 On/Off Switch to Wink
### Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on **Hubs ** 2. Click on **Settings **(the three dots in the upper right corner) 3.…
How to Insert the Wires Securely for Your Switch
### Here's what to do if you're having trouble keeping the wires from falling out of the terminals: We recommend slightly unscrewing the screws at the terminals and **pushing them down** before inserting the wires. [Here's a great video][1] showing how to install the wires in the terminals and make them stay put. It…
Can't Add My ZEN23 On/Off Switch to My Z-Wave System
**Let's start by excluding the switch from your system.** It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave controller into exclusion mode 3. **Toggle …
How to Add your ZEN23 On/Off Switch to your Z-Wave System
### You've verified that your switch is wired up and working at 100% manually. Now let's include it to your Z-Wave system: We call it "inclusion" but it goes by many names. Inclusion is just the process of adding or pairing a device to your Z-Wave system. We mention this since different brands will use different word…
