Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: 

(This is a discontinued product, replacement model: ZEN71)

First, try adding the switch one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below:

1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Tap the LOWER paddle 3 times quickly.
3. Once exclusion goes through, Vera will automatically go back to the inclusion screen and start searching for the switch.
4. Tap the UPPER paddle 3 times quickly to add it.

NOTE: For those of you referring to the older version of the manual, there's a mistake in the inclusion section. You shouldn't try including the device by tapping the paddle in an up-down-up motion; this is incorrect. Instead make sure to perform the action as shown in step 2 above. The online and print documentation have been corrected as of February 2018, but this tip is for users who happen to have the older version of the manual.

If you have any questions about the process or find that it doesn't help your inclusion issue, let us know! Our team will be happy to help.