### While we work on officially integrating the Double Plug with SmartThings, you'll need to add a custom device handler in the meantime to access the unit's advanced settings. Awesome features like customizable report frequencies and on/off status recovery after power failure will be fully available to you once the h...
### SmartThings currently offers two different apps, and the inclusion process is different for each: As of December 2019, SmartThings is in the process of transitioning between the **SmartThings Classic app** and the **newer SmartThings app**. You'll need to install a custom device handler for the Double Plug regardl...
### Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. But before that, check if you're using the **SmartThings Classic app** or the **newer SmartThings app, **since SmartThings is transitioning between the two apps as of January 2019. The exclusion process is different for each app...
### Inclusion issues can be common among Z-Wave devices, and are usually a quick fix. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend first excludi...
### Inclusion issues are super common with Z-Wave devices, and they're nothing to worry about. Here's where to start if your Wink app isn't finding your Double Plug: It may not make sense at first, but try excluding the Double Plug from Wink! It doesn't have to be included or "found" by Wink to be able to be excluded....
### **Exclusion is the first thing to try. By "exclusion" we refer to the removal of a device from your Z-Wave system.** Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is also like a soft reset. Even if your Double Plug was never successfully included to your Z-Wave...
## Will the S2 Double Plug ZEN25 work with my hub? Last time we checked, the Double Plug worked great with the following Z-Wave systems: * Fibaro Home Center 2 * Fibaro Home Center Lite * HomeSeer * Hubitat * Nexia (no advanced settings) * [SmartThings Hub][1] * [VeraEdge][2] * [VeraPlus ][2] * [Ver...
**Here are the technical details for the S2 Double Plug ZEN25:** * **Z-Wave Signal Frequency:** 908.42 MHz * **Power:** 120 V * **Maximum Load:** 10 A TOTAL (between both outlets) * **USB Charging Port Power:** 5V up to 2.1 A * **Range:** Up to 150 feet line of sight * **Installation and Use:** Indoor Only...
### If you've plugged in your Double Plug and find that it's unresponsive to Z-Wave and manual commands, hard reset may help the issue. Just **click-click-click'n'hold the Z-Wave button for at least 10 seconds **to reset the unit. Resetting the Double Plug will erase all custom settings and recorded activity **except ...
### It goes by many names, but we use the word "inclusion" for the process of adding or pairing a device to your Z-Wave system. You can include the Double Plug using auto-inclusion or manual inclusion. Here's how to include it automatically. 1. Put your Z-Wave hub into inclusion mode (see your controller's device m...