What Happens if My Zooz Device Has Been Discontinued?
## It's out with the old and in with the new. The world of Z-Wave is constantly changing and improving to give you the fastest, strongest, most secure smart home experience - and so is Zooz! _What Kind of Changes Can Occur With Zooz Devices?_ * **Firmware changes** * New firmware can be applied to your exist…
My ZEN27 Dimmer Switch Shows Offline in Hubitat
## If your ZEN27 switch is showing as “offline” in Hubitat, it may be out of range or not configured properly. The issue could be resolved with a simple Z-Wave Network Repair. You’ll want to check that your Hubitat platform is running on the most up-to- date version first. Once you’ve done that, you can try repairing…
Recommended Accessories for Your ZEN27 Dimmer Switch
## Accessories for my ZEN27 light switch? Read on! If you'd like to match your wall plates to your new ZEN27 dimmer, then our recommendation would be the [Leviton white wall plates][1], commonly found in most hardware stores. For 3-ways or installations with more than 1 switch, the [Leviton white on / off switches][…
My ZEN27 Dimmer is Unresponsive to Home Assistant
### Is your dimmer working manually but you're unable to control it via Home Assistant? Here's what to try if your dimmer goes offline or is unresponsive to Z-Wave commands: Your dimmer is a Z-Wave Plus device that has range of 100 feet (line of sight). With that said, interferences like large furniture, thick walls,…
Can't Add My ZEN27 Dimmer Switch to Hubitat
## If your ZEN27 Dimmer Switch won’t add to your hub, then you need to try to exclude it first. It sounds like a strange suggestion, but removing your ZEN27 from the hub first can help fix any problems it may be having with inclusion, even if it’s never been included to your hub. The app will simply confirm an “unkno…
Can't Add My ZEN27 Dimmer to Home Assistant
### If you've confirmed your ZEN27 dimmer works well manually but you're having issues including it to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: 1. In Home Assistant: open **Settings **> **Devices and Serv…
My ZEN27 Dimmer Shows "Can't Detect Device" in Vera
### Let's start by updating neighbors nodes in your Vera interface. This particular error message can indicate a connectivity, range, or configuration issue, so **Update Neighbor Nodes **can help.** **This is a useful feature in your Vera interface that will help Vera find the most efficient route to your dimmer afte…
My ZEN27 Dimmer Shows Offline in Wink
### Connectivity and range issues are common in the Z-Wave world. Let's figure this out: **Network Discovery **should come first.** **This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your dimmer. 1. Open your Wink …
Can't Add My ZEN27 Dimmer to Wink
### The first thing to try is resetting the dimmer by excluding it from Wink. Even if the device was never added to Wink successfully, you can still exclude it: 1. Click on **Hubs ** 2. Click on **Settings **(the three dots in the upper right corner) 3. Click on **your hub** (most likely named Wink Hub) 5. Scroll…
How to Access the Advanced Settings for Your ZEN27 Dimmer on Home Assistant
### We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant. If you're experiencing issues with accessing the advanced settings of your ZEN27 we would recommend …
