My ZEN37 Wall Remote is Unresponsive in My Z-Wave System
## Connectivity issues? There are a few reasons a device can drop offline or become unresponsive. Check out the troubleshooting steps below! * The ZEN37 Remote Switch has a range of **up to 250 feet line of sight** - but this range can be shortened by interferences like glass or metal elements, thick walls, or larg…
Can't Add My ZEN37 Wall Remote to My Z-Wave System
## Inclusion troubles? You may need to try excluding it first! Exclusion is a process that removes the device from your hub controller, and can be done even if a device hasn't been added before. Here are the steps for excluding or removing the Wall Remote from your controller before you can pair it: 1. Bring the Z…
How to Add Your ZEN37 Wall Remote to Your Z-Wave System
## Adding the ZEN37 Wall Remote to your Z-Wave system is easy! Use the triangle tool to open the remote and access the battery. Pull the battery tab to power the Wall Remote. If using SmartStart, it will join your hub automatically. Otherwise, proceed to manual inclusion. To manually include the ZEN37: 1. Make sur…
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
## If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences li…
My ZEN53 DC Motor Controller is Unresponsive to My Z-Wave System
## Having connectivity issues? If your ZEN53 DC Motor Controller goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the range. Range is determined by the individual structure of your home and the strength of your mesh…
Can't Add My ZEN55 DC Signal Sensor to My Z-Wave System
## Unable to include your ZEN55 DC Signal Sensor? It may sound counterintuitive, but the best and simplest resolution is a process called exclusion. Exclusion is another name for "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft Z-Wave reset that can assist with various configur…
My ZEN55 DC Signal Sensor is Unresponsive to My Z-Wave System
## You've successfully installed and included your ZEN55 DC Signal Sensor, but it's offline or unresponsive to Z-Wave commands? Give the troubleshooting steps below a try! Range is determined by the individual structure of your home and the strength of your mesh network; sometimes, interference like metal, stone, or …
How to Add Your ZEN53 DC Motor Controller to your Z-Wave Hub
## Once the device is installed correctly and powered with a proper 6-32 VDC power supply, adding the device to your Z-Wave hub is quick and easy! Simply follow the steps below to have the ZEN53 included in no time! **To auto-include your ZEN53 DC Motor Controller:** 1. Put your Z-Wave hub into** inclusion/pairing…
Can't Add My ZEN04 Smart Plug to My Z-Wave System
## If you're having troubles including the ZEN04 to your Z-Wave hub, the best place to start is with exclusion, a process that is also known as removing or unpairing. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion acts as a soft reset for the device and can even be…
How to Add Your ZEN04 Smart Plug to Your Z-Wave System
## Inclusion is the process of connecting a device to your Z-Wave hub; it is also known as adding or pairing a device. Simply plug in your ZEN04 and ensure it is working manually, then follow the simple steps below to include the ZEN04 Smart Plug to your Z-Wave hub. **Here are the steps to add the device to your sys…
