What Happens if My Zooz Device Has Been Discontinued?
## It's out with the old and in with the new. The world of Z-Wave is constantly changing and improving to give you the fastest, strongest, most secure smart home experience - and so is Zooz! _What Kind of Changes Can Occur With Zooz Devices?_ * **Firmware changes** * New firmware can be applied to your exist…
How Do I Perform Hard Reset on My ZEN24 Toggle Dimmer Switch?
## A factory reset is helpful if your ZEN24 isn't responsive to any manual or Z-Wave commands. If you've already tried excluding the Toggle Dimmer from your Z-Wave network, then a factory reset is the next step. This type of reset will erase all custom settings and recorded activity, returning the device to factory d…
Recommended Accessories for Your ZEN24 Dimmer Toggle Switch
## Accessories are important to making your installation look its best. **What tools should I have for the installation?** We recommend **reading the instructions** included with your switch closely and **gathering the tools you'll need** **BEFORE **beginning the installation. Your ZEN24 dimmer toggle comes with a ne…
My ZEN24 Toggle Dimmer Switch Shows Offline in Hubitat
## Range or configuration issues usually cause the ZEN24 switch to appear as “offline” in Hubitat. You can try fixing the problem with a simple Z-Wave Repair. You’ll need to check if your Hubitat platform is up-to-date first. Then, you can give repairing your network connections a try. Follow these steps to run the r…
Can't Add My ZEN24 Toggle Dimmer Switch to Hubitat
## If your ZEN24 is having difficulties connecting to your hub, you may need to exclude it. Excluding is a simple process that acts as a soft reset to help with various inclusion and configuration issues. It can be done even if your ZEN24 never successfully joined your hub’s network. It’s important to also make sure …
How to Access Advanced Settings for ZEN24 Toggle Dimmer Switch on Hubitat
## You should have access to the advanced settings from device view in Hubitat since the ZEN24 is officially integrated. You can install a custom device driver for the switch if you don’t see all the settings available. Your hub needs to be operating on the latest version first and you should see if your ZEN24 has th…
How to Access the Advanced Settings for Your ZEN24 Dimmer on Home Assistant
### We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant. If you're experiencing issues with accessing the advanced settings of your ZEN24 we would recommend …
Can't Add My ZEN24 Dimmer to Home Assistant
### If you're having issues including your dimmer to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to be excluded. Here's how to do it: 1. In Home Assistant: open **Settings **> **Devices and Services **> **Z-Wave JS** > *…
Lights Flicker with My ZEN74 Dimmer Switch
## If your lights are flickering after installing the ZEN74 Toggle Dimmer, it could indicate a driver incompatibility between the bulb and dimmer. The executive element in ZEN74 Toggle Dimmers is TRIAC, a leading edge driver. If an LED bulb uses a trailing edge driver (or MOSFET), this may lead to flickering. The so…
My ZEN24 Dimmer Shows Offline in Wink
### If you've added your dimmer and see the Offline error in your Wink app, here's what to try: Give** Network Discovery **a go**.** This is a feature in Wink's app that allows you to refresh the network, and may help Wink find the most efficient route to your switch. 1. Open your Wink app and tap the **Menu** butto…
