Can't Add My ZEN77 On/Off Switch to My Z-Box Hub
## Need help including your ZEN77 Dimmer to your Z-Box hub? Give the exclusion process a try; it's the simplest and fastest way to resolve any inclusion or configuration issues. It may seem counter-intuitive, but the best way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can…
Can't Add My ZEN51 Dry Contact Relay to My Z-Box Hub
## Issues including your ZEN51 Dry Contact Relay to the Z-Box Hub? Exclusion is the easiest resolution! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the h…
Can't Add My ZEN37 Wall Remote to My Z-Wave System
## Inclusion troubles? You may need to try excluding it first! Exclusion is a process that removes the device from your hub controller, and can be done even if a device hasn't been added before. Here are the steps for excluding or removing the Wall Remote from your controller before you can pair it: 1. Bring the Z…
Can't Add My ZEN52 Double Relay to My Z-Box Hub
## Inclusion issue with your ZEN52 Double Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hu…
Can't Add My ZAC36 Titan Valve Actuator to Ring
## If your ZAC36 has trouble being added or included to your Ring base station, give exclusion a try first! It sounds counter-intuitive; however, the process of exclusion simply acts as a soft reset for the device to help with any configuration or inclusion issues. You can exclude or remove the ZAC36 even if it was n…
Can't Add My ZAC36 Titan Valve Actuator to My Z-Box Hub
## Troubles including your ZAC36 Titan Valve Actuator? Let's start with the easiest step: give the exclusion process a try! It may seem counter-intuitive, but the simplest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never b…
Can't Add My ZEN37 Wall Remote to SmartThings
## Trouble including your ZEN37 Wall Remote to SmartThings? First, make sure you have the [Edge driver][1] installed, then give the exclusion process a try! It works even for devices that have never been included to the hub before. Exclusion simply acts as a soft reset to help prepare the device to connect to the net…
My ZEN04 Smart Plug Shows No Connection on My Z-Box Hub
## Connectivity got you down? Check out the troubleshooting steps below! The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the…
Can't Add My ZSE18 Motion Sensor to My Z-Box Hub
## Having trouble adding your new ZSE18 Motion Sensor to your Z-Box hub? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it …
Can't Add My ZEN04 Smart Plug to My Z-Box Hub
## Trouble with inclusion? The best way to resolve any inclusion issue is with exclusion! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset. **How to exclude the ZEN04 from your Z-Box Hub:** 1. From the sidebar navigat…
