Can't Connect My ZEN21 On/Off Switch to My Z-Wave System
### The first thing to try is excluding the switch from your Z-Wave system; exclusion is like a soft reset: (This is a discontinued product, replacement model: ZEN71) A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put…
How to Insert the Wires Securely for Your Switch
### Here's what to do if you're having trouble keeping the wires from falling out of the terminals: We recommend slightly unscrewing the screws at the terminals and **pushing them down** before inserting the wires. [Here's a great video][1] showing how to install the wires in the terminals and make them stay put. It…
How to Connect your ZEN21 On/Off Switch to your Z-Wave System
### Before including the switch to your network, confirm that it works manually without issue. (This is a discontinued product, replacement model: ZEN71) After you determine the switch works locally (just tap it on/off to verify), it's time to include the unit to your Z-Wave network! By "including" the switch, we me…
My ZEN21 On/Off Switch Works Manually but the Blue LED Indicator is Off
## The LED indicator should go on when the switch is off and it should stay off when the switch is on by default. If it doesn't, here is what you can do. (This is a discontinued product, replacement model: ZEN71) Does your Z-Wave hub allow access to advanced settings and parameter input? If so, activating the blue L…
ZEN21 On/Off Switch & Compatible Hubs
## Will the ZEN21 On Off Switch work with my hub? (This is a discontinued product, replacement model: ZEN71) The switch works great with the following Z-Wave systems: * **[Z-Box Hub][1] (recommended for all Zooz products)** * 2GIG (no advanced settings or scene control) * ADT Pulse (no advanced settings or sc…
Can My Zooz Light Switches Be Used With Tube Lights?
## No Zooz switch should be connected to traditional CFL ballast tube lights. **Ballast tube lights** have huge power spikes at start up which can damage the switches immediately or over time. While the wattage may technically be within the device's specs, this type of load is too much for the switch to handle due to…
My ZEN21 On/Off Switch Shows Offline in SmartThings
## If your switch is Unavailable or keeps dropping offline, this usually points to a connectivity issue. (This is a discontinued product, replacement model: ZEN71) A **network repair** will help refresh your mesh network's connections. See the steps below to run the repair: 1. Open your SmartThings app and locate…
ZEN21 On Off Switch Specs
**Here are the technical details for the On/Off Switch ZEN21:** (This is a discontinued product, replacement model: ZEN71) * **Z-Wave Frequency:** 908.42 MHz (US) * **Power:** 120 VAC, 60 Hz * **Maximum Loads:** 960W Incandescent, 150W LED and CFL bulbs, 1800W (15A) Resistive, 3A fan motors * **Z-Wave Range:…
Zooz Light Switches & Dimmers FAQs
## **Frequently Asked Questions About Zooz Light Switches & Dimmers** Find the answers to your questions quickly by searching key words! 1. Press the CTRL and F keys at the same time on your keyboard. A little box should pop up in your browser window. 2. Type in a key word in your question like "hub" or "compati…
ZEN21 On/Off Switch VER. 4.01 Advanced Settings
## Here is a full list of advanced settings (parameters) for ZEN21 On/Off Switch VER. 4.01 firmware: (this is a discontinued product, replacement model: ZEN71) ### _On/Off Paddle Orientation_ **Parameter 1: **Choose if you want the upper paddle to turn the light on or turn the light off when tapped. **Values: **0 …
