As of December 2019, SmartThings is in the process of transitioning between the SmartThings Classic app and the newer SmartThings app. You'll need to install a custom device handler for the Double Plug regardless which app you're using. However, you'll only be able to customize the Double Plug using the Classic app once the handler is installed. The new SmartThings app currently doesn't give access to any device's advanced settings. You'll still have basic functionality though!
If you haven't added a custom handler before, don't worry! The handler is a piece of code that enables the Double Plug's advanced settings and makes sure the device is configured properly. The process takes less than 5 minutes. Here's how to do it.
Once the handler is installed and shows up in your IDE portal, you can include the Double Plug to your network automatically or manually. Here's how to do it with the Classic app:
Auto-inclusion using the Classic app:
Manual inclusion using the Classic app:
Here's how to include the Double Plug using the new app (once the handler is installed):
NOTE: Whether you include the device automatically or manually on either the Classic or new app, you’ll see 3 new on/off devices appear:
If you're having issues including your Double Plug to SmartThings, we'd recommend excluding the device using the instructions here.
If you have any questions about the process or you're experiencing issues, let us know!