Exclusion should be your go-to move.  

Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. Here's how to do it: 

1. Bring your Z-Wave hub as close to the switch as possible
2. Put your Z-Wave controller into exclusion mode
3. Tap the lower paddle of the switch 3 times very quickly
4. The interface will confirm successful exclusion

If you're still unable to include your dimmer after exclusion, here are some troubleshoots we find helpful: 

• Simply try the exclusion process again! Who knows, maybe the commands from the first run weren't registered correctly. 
• If possible, try bringing the hub within direct range of the dimmer if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to use it!
• Try the exclusion process again, only this time instead of tapping 3 times, tap the paddle 6 or 7 times at least as quickly as possible. This can help make sure the commands go through.
• And if you find that your dimmer is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

After exclusion is completed, give inclusion another try to see if that helped the issue.

If you've tried all the above with no luck, let us know! We're always happy to help.